Support
Help with Fermo
Answers to common questions about your subscription, data and devices. Missing something? Email us.
Contact
Email: [email protected]
Response time: Fermo is a small team. We usually reply within two business days (Germany), sometimes sooner. Please include your iPhone model, iOS version and app version (shown in Settings).
Please don’t send us health data or screenshots with personal values. We can’t answer medical questions.
Frequently asked questions
How do I cancel Fermo Plus?
Subscriptions run through your Apple Account. On iPhone: Settings → your name → Subscriptions → Fermo Plus → Cancel Subscription. In the app you can also get there via Fermo Plus → “Manage subscription”.
Cancel at least 24 hours before renewal, otherwise the subscription renews for another period. Plus stays active until the end of the paid period. If you cancel during the free trial, you won’t be charged. Deleting the app does not cancel the subscription. Apple’s guide: Cancel a subscription from Apple.
How do I restore my purchase?
Sign in with the same Apple Account you used to buy Fermo Plus. In Fermo, open Fermo Plus and tap “Restore purchases”. If nothing is found, check your Apple Account and your connection and try again. If that doesn’t help, email us.
How do I get a refund?
Apple handles payments and refunds for in-app purchases. You can request a refund at reportaproblem.apple.com. We have no access to payments.
How do I export my data (CSV, PDF)?
In Settings under Export and import:
- Export CSV – as a backup or for Excel or Numbers.
- Export JSON – all entries, complete.
A PDF summary for your doctor (German or English, part of Fermo Plus) is under More → Doctor visit summary.
Files are created on your iPhone. You decide where to share or save them.
How do I back up my data?
Fermo has no account and no cloud on our side. Your entries live only on your iPhone, and we cannot restore them. To keep them safe:
- Export a CSV file regularly and save it, e.g. in the Files app or iCloud Drive.
- Depending on your settings, Fermo is also included in your iPhone backup (e.g. iCloud Backup).
I have a new iPhone. How do I move my data?
Two ways:
- iPhone transfer: If you set up the new iPhone with Quick Start or from a backup of your old one, app data usually comes along.
- Via CSV: On the old iPhone tap “Export CSV”, save the file (e.g. to iCloud Drive), then choose “Import CSV” in Fermo on the new iPhone. Existing entries are added to, not overwritten.
Then tap “Restore purchases” under Fermo Plus if you have a subscription.
How do I delete all my data?
In the app go to Settings → Data → “Delete all data”. Deleting the app also removes the entries from the device. Cancel an active subscription separately via Apple (see above).
Is Fermo a medical device?
No. Fermo is not a medical device and does not suggest any dose. It is a diary: it stores what you enter, reminds you locally and shows trends. It does not diagnose, recommend changes to your treatment or assess symptoms. Please ask your doctor or pharmacist about doses, side effects or interactions.
When will Fermo launch? Is there an Android version?
Fermo launches on iPhone first, starting in German. An Android version is planned. The waitlist is currently in German: join here.
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